4 May, 2021
online reviews

Ignore online reviews at your peril

Can anything stop the rise of online client reviews? Many law firms do not like the prospect of clients having their say online about the service they provided – mainly because of the possibility that it could be subverted by malcontents and competitors – but in a world where many turn to Tripadvisor and TrustPilot as a matter of course, it seems inevitable.

28 March, 2021

AstraZeneca: the importance of trust and accuracy

The AstraZeneca story is a reminder about how hard it is to come back from communications mistakes and to once again build trust in what you are saying. In PR trust is key. Whether its pharmaceuticals, finance or in our sector - legal PR - accuracy and credibility are vital to reputation. The public expect a lot from these professions and mistakes and errors can do considerable reputational damage.

2 March, 2021
online communications

Conscious un-coupling

The long-awaited route map out of the pandemic has been revealed, and to everyone’s pleasant surprise, it wasn’t a communications failure. In fact, along with some early spring weather, it brought a glimmer of hope on the horizon that the threads of our lives we dropped so abruptly last March, may soon be picked up again. Whilst the pandemic is by no means over, the one-year milestone that we are edging towards isn’t something any of us could have envisioned a year ago, when we believed we were locking down for a few weeks to ‘flatten the curve’.

16 February, 2021
Lord Falconer

Lord Falconer’s Covid PR blunder

No sooner was 2020 and its seemingly never-ending stream of PR crises out of the way than we have seen another Covid-related PR disaster playing out. Unfortunately, it’s one that helps reinforce the much-peddled image of the fat cat lawyer, which is never good PR for law firms.

4 December, 2020

Awards are a great reputation builder

As the awards season for this year draws to a close, winners and nominees might be wondering how to make best use of their new accolades, whilst others may be wondering whether they ought to have put themselves forward for their achievements. But is it worth entering awards and if so, which ones? What are the benefits from a legal PR perspective and what makes for a winning entry?

1 December, 2020
Love Truth Again

Honesty is the best policy

One of the many things that we will all take away from 2020 is that open, honest and informed communication will never go out of fashion. Whether it’s an election, an unprecedented global pandemic or an error in judgement – honesty is key.

30 October, 2020
fat cat lawyer

Furlough and the PR disaster for law firms

The term ‘fat cat lawyer’ conjures images of a rich and greedy portly law man living off the wealth of others as he quaffs champagne in his London mansion. Any of us who work in the legal profession know this is a largely unfair tabloid term that has tarnished the reputation of the whole profession for decades. While the term is generally unrepresentative of a profession that does a lot of good for society, some of those in law don’t really help to eradicate the fat cat image sometimes

28 October, 2020
Seeking human kindness

Law firms: show us your human side

According to a new report, law firms wanting to recruit the best young lawyers must showcase how they make “the world a better place”. You will hear no arguments from anyone at Black Letter Communications to the contrary. The report, by legal consultancy Jomati, said the existing ESG (environmental, social, governance) framework would take on particular importance in the “build back better” post-pandemic world.

8 September, 2020
redundant employee

Good internal communications remain vital as redundancies loom

Whilst the government implores us all to get back to the office, the reality is that for the majority of law firms, working from home for much of the week is going to continue for the foreseeable future. Covid cases are rising and law firms are in no rush to bring employees back to their desks – it is estimated that only 10% of City solicitors are currently working in the office.
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